Job Summary:

Advanced Associate Customer Service position ships and maintains inventory control of equipment for disabled candidates taking exams at Pearson testing centers.

Job Description:

• Using a fulfillment calendar, daily shipments and returns are processed.



• Printing and binding, shipping and tracking of paper exams.



• Triage shared email box and create and track implementation plans for non-standard accommodation requests.

Job Qualifications:

• Must be able to work in the office 3 to 5 days a week



• The office location in Bloomington, MN .



• Requires excellent English writing and speaking skills



• Ability to write clear and accurate computer-based correspondence to internal and external customers



• Good working knowledge of spreadsheets, databases and computer applications



• Requires the ability to multitask, work with interruptions and use critical thinking skills



• Must be able to show empathy and understanding towards candidates with disabilities



• Confidentiality is very important

Compensation at Pearson is influenced by factors including skill set, experience, and location.

The hourly rate for this role is between $22 - $24.

This position is not bonus eligible. Information on benefits can be found here.

Applications will be accepted through March 31, 2026. This window may be extended depending on business needs.

Who we are:

At Pearson, our purpose is simple: to help people realize the life they imagine through learning. We believe that every learning opportunity is a chance for a personal breakthrough. We are the world's lifelong learning company. For us, learning isn't just what we do. It's who we are. To learn more: We are Pearson.

Pearson is an Equal Opportunity Employer and a member of E-Verify. Employment decisions are based on qualifications, merit and business need. Qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, sexual orientation, gender identity, gender expression, age, national origin, protected veteran status, disability status or any other group protected by law. We actively seek qualified candidates who are protected veterans and individuals with disabilities as defined under VEVRAA and Section 503 of the Rehabilitation Act.

If you are an individual with a disability and are unable or limited in your ability to use or access our career site as a result of your disability, you may request reasonable accommodations by emailing TalentExperienceGlobalTeam@grp.pearson.com.

Job: Customer Success

Job Family: GO\TO\MARKET

Organization: Assessment & Qualifications

Schedule: FULL\_TIME

Workplace Type: Hybrid

Req ID: 23090