Customer Success Manager

At Pearson, we are committed to a world that is always learning and to the people who make that possible. From foundational learning through career advancement, we help learners build the skills and confidence they need to thrive in a rapidly changing economy. We are reimagining how education and workforce readiness come togethercreating innovative solutions that help institutions expand access, improve outcomes, and better serve learners across every stage of life.

As a part of our Career Ready portfolio of products, Certiport helps learners gain knowledge and develop skills necessary to achieve academic and professional success.Through learning materials and industry-recognized certification exams, Certiport is the market leader in preparing learners with demonstrable skills that are in high demand in the workplace.

About the Role

We are seeking a proactive and empathetic Customer Success Manager (CSM), Certiport to ensure the success of our K 12 school district customers throughout their journey with Certiport. The CSM will be responsible for guiding new customers through our onboarding process and ensuring that clients are achieving their goals throughout their customer journey. As a CSM, you will work cross-functionally with Sales, Sales Operations, Product, and Support teams to deliver a high-impact customer experience.

This role is ideal for someone passionate about education and technology who excels in client engagement, cross-functional coordination, and continuous improvement. You will be a trusted partner to our clientshelping them unlock value, navigate change, and realize success from day one.

Key Responsibilities

• Lead and execute the end-to-end onboarding process for new school districts



• Set clear expectations, timelines, and deliverables with customers to ensure a smooth rollout of the Certiport platform and products to ensure customer goals are met



• Develop and manage structured success plans that support customers at each phase of their lifecycle



• Serve as the primary point of contact post-sale, leading onboarding and implementation while ensuring customers are set up for success throughout their journey . [SV1][EW2]



• Act as the voice of the customer with internal teams



• Monitor usage patterns, satisfaction metrics, and engagement signals to proactively address risks, provide first-line technical support, and ensure successful



• Partner with Sales to support renewals, expansions, and account growth

Education & Experience

• Bachelors degree in Education, Business, or related field required.



• 35 years of experience in customer success, client services, or account managementpreferably in the EdTech, SaaS, or education sectors.



• Experience supporting K12, higher education, or corporate learning environments a plus.

Skills & Attributes

• Exceptional communication and interpersonal skills with a strong client-first mentality.



• Demonstrated ability to manage multiple projects and customer relationships simultaneously.



• High proficiency in CRM and customer success platforms (e.g., Salesforce).



• Comfort with technology platforms and willingness to learn new tools quickly.



• A proactive, problem-solving mindset and the ability to manage multiple priorities with composure



• Technologically fluent and quick to learn new platforms and systems.



• A curious and positive intent mindset with an eagerness to explore, learn, and understand.

Compensation at Pearson is influenced by factors including skill set, experience, and location.

The full-time salary range for this role is $55,000 - $70,000 annually.

This position is eligible for Pearsons annual incentive program. Information on benefits can be found here.

Applications will be accepted through March 31, 2026 . This window may be extended depending on business needs.

Who we are:

At Pearson, our purpose is simple: to help people realize the life they imagine through learning. We believe that every learning opportunity is a chance for a personal breakthrough. We are the world's lifelong learning company. For us, learning isn't just what we do. It's who we are. To learn more: We are Pearson.

Pearson is an Equal Opportunity Employer and a member of E-Verify. Employment decisions are based on qualifications, merit and business need. Qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, sexual orientation, gender identity, gender expression, age, national origin, protected veteran status, disability status or any other group protected by law. We actively seek qualified candidates who are protected veterans and individuals with disabilities as defined under VEVRAA and Section 503 of the Rehabilitation Act.

If you are an individual with a disability and are unable or limited in your ability to use or access our career site as a result of your disability, you may request reasonable accommodations by emailing TalentExperienceGlobalTeam@grp.pearson.com.

Job: Customer Success

Job Family: GO\TO\MARKET

Organization: Higher Education

Schedule: FULL\_TIME

Workplace Type: Remote

Req ID: 23223

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