The Application System Analyst Level III - Epic Outpatient Implementations is a technical and operational specialist responsible for assisting the team leader in directing, coordinating, and executing the implementation of Epic outpatient modules, and building new outpatient departments for any specialty on a quarterly basis. This role requires advanced analytical skills, deep knowledge of Epic systems, and the ability to collaborate across clinical, operational, and IT teams to deliver high-quality healthcare technology solutions.

Key Responsibilities

• Epic Outpatient Module Implementation: Lead and participate in the planning, design, build, testing, and go-live support of Epic outpatient applications, ensuring configurations meet clinical and operational requirements.
• Workflow Analysis & Optimization: Analyze existing clinical workflows, identify areas for improvement in the process of building outpatient departments, design future-state processes in collaboration with clinical informatics and clinical stakeholders to maximize Epic system efficiency and user satisfaction.
• Requirements Gathering: Facilitate meetings with end-users and subject matter experts to collect and document business requirements, translating them into functional and technical specifications for Epic system build.
• System Configuration & Build: Perform advanced build tasks within Epic, including configuring orders, documentation tools, and decision support, ensuring compliance with organizational standards and best practices.
• Testing & Validation: Develop and execute detailed test plans, scripts, and scenarios to validate system functionality, troubleshoot issues, and coordinate resolution prior to system deployment.
• Training & Support: Provide implementation support to end-users at go-live.
• Project Leadership & Coordination: Serve as a project lead or subject matter expert on Epic outpatient implementation projects, coordinating activities across teams, tracking project milestones, and reporting progress to leadership.
• Issue Resolution & Maintenance: Monitor system performance at go-live events, investigate reported issues, and implement solutions to maintain optimal system operation and user experience.
• Documentation & Reporting: Maintain thorough documentation of system build, configuration changes, and workflow decisions. Prepare regular status reports and communicate effectively with stakeholders.
• Regulatory & Compliance: Ensure all system changes and workflows comply with regulatory requirements, institutional policies, and Epic best practices.

Qualifications

• Bachelors degree in Information Technology, Healthcare Administration, or a related field (or equivalent experience).
• EpicCare Ambulatory certification.
• Minimum of 35 years of experience in Epic system analysis, build, and implementation, with a focus on outpatient workflows in a variety of specialties.
• Proven experience with clinical workflow analysis, requirements gathering, and system configuration.
• Strong problem-solving, organizational, and communication skills.
• Ability to work independently and as part of a team, managing multiple priorities in a fast-paced environment.
• Experience working with clinical informatics and technical teams.

Knowledge, Skills, and Abilities

• Strong ability to analyze complex problems and teach analytical and problem-solving techniques, with an emphasis on user relations, data collection, and management information systems
• Serves as a subject matter expert and resource for resolving complex technical and functional issues
• Demonstrated ability to develop detailed and complex application specifications, with knowledge of system configuration, hardware/software environments, and application integration
• Ability to teach application functionality, design standards, and process changes to end users, including train-the-trainer support
• Provides guidance and recommendations on application integration and relationships across organizational systems
• Excellent customer service skills, with the ability to collaborate effectively with staff at all levels of the organization
• Proven ability to guide and mentor project teams, including analysts, end users, and consultants, by coordinating activities, delegating tasks, and reviewing work for accuracy and completeness
• Strong verbal and written communication skills, including the ability to consult with stakeholders and deliver formal presentations of findings and recommendations
• Highly organized with demonstrated confidence, creativity, and attention to detail
• Adheres to application security and control procedures in alignment with departmental policies, vendor standards, and regulatory requirements, and provides recommendations for improvements when appropriate