Company Description

The University of Maryland Medical System (UMMS) is an academic private health system, focused on delivering compassionate, high quality care and putting discovery and innovation into practice at the bedside. Partnering with the University of Maryland School of Medicine, University of Maryland School of Nursing and University of Maryland, Baltimore who educate the state's future health care professionals, UMMS is an integrated network of care, delivering 25 percent of all hospital care in urban, suburban and rural communities across the state of Maryland. UMMS puts academic medicine within reach through primary and specialty care delivered at 11 hospitals, including the flagship University of Maryland Medical Center, the System's anchor institution in downtown Baltimore, as well as through a network of University of Maryland Urgent Care centers and more than 150 other locations in 13 counties. For more information, visit www.umms.org.

Job Description

• System Design & Build
• Configure and maintain Epic Resolute PB components, including charge capture, claim generation, payment posting, follow-up workflows, and reporting.
• Collaborate with operational stakeholders to design efficient billing workflows aligned with compliance and revenue goals.
• Develop and maintain build documentation, configuration standards, and change control processes.
• Implementation & Optimization
• Participate in new Epic module implementations, upgrades, and optimization initiatives.
• Conduct gap analyses to identify areas for process improvement and automation.
• Lead testing cycles (unit, integrated, user acceptance) and coordinate remediation efforts.
• Support & Maintenance
• Provide tier-2/3 support for end users; troubleshoot and resolve application issues.
• Monitor system performance and coordinate issue resolution with Epic technical teams.
• Maintain data integrity and ensure compliance with HIPAA and regulatory requirements.
• Collaboration & Communication
• Act as a liaison between revenue cycle operations, IT, and Epic representatives.
• Train and support users on system functionality and best practices.
• Document system changes, workflows, and standard operating procedures.
• Reporting & Analytics
• Build and maintain reports and dashboards in Epic (e.g., Clarity, Workbench, SlicerDicer) to support operational and financial decision-making.
• Analyze trends in billing performance and identify root causes of denials or delays.

Qualifications

• Bachelor's Degree in a health, science, or business field, or an equivalent level of professional experience required. Additional Certifications may be required.
• Three years progressively responsible experience in information applications, including one year performing programming or applications analysis or equivalent, such as business analysis, is required. Experience as a provider, clinician or ancillary services in the implementation of a system as a subject matter expert or super user may be substituted.
• Experience working in a healthcare environment is preferred
• Demonstrates competence in analysis and problems solving principles with emphasis in user relations, data gathering techniques and management information applications is required.
• Demonstrates ability to develop technical specifications for all aspects of applications, and familiarity with problem analysis, hardware/software configurations and application integration.

Additional Information

All your information will be kept confidential according to EEO guidelines.

Compensation:

• Pay Range:$33.36-$46.7
• Other Compensation (if applicable):
• Review the 2025-2026 UMMS Benefits Guide