Remote Dispatcher
Technological innovations are pushing the boundaries of home-based healthcare. A new business within Cardinal Health, VelocareTM, is playing a leading role in this evolution by building critical infrastructure for the safe and effective delivery of hospital-at-home programs. Be part of an extraordinary startup team within a Fortune 20 healthcare company that is reshaping the way high-acuity care is delivered across the country. What Operations contributes to VelocareTM
Velocare relies on small-format facilities tooperateour distributed supply chainsolution.This roleis responsible forremotely creatingand dispatching work orders tosend tofield personneltoexecute.performingand controllinga combination of manual and automated actions necessary for receiving, storage, and delivery of products and technology to the customer location. Other functions performed include receiving, picking, packing, transporting (with fleet vehicle), deliveries and inventory management tasks, etc. Join a team that is fast-paced, people-oriented,valuesintegrity and is growing nationally. Anticipated hourly range:$22.30 - $28.50 per hour based on experience Bonus eligible:No Benefits:Cardinal Health offers a wide variety of benefits and programs to support health and well-being. - Medical, dental and vision coverage
- Paid time off plan
- Health savings account (HSA)
- 401k savings plan
- Access to wages before pay day with myFlexPay
- Flexible spending accounts (FSAs)
- Short- and long-term disability coverage
- Work-Life resources
- Paid parental leave
- Healthy lifestyle programs
Application window anticipated to close:3/28/2026 *if interested in opportunity, please submit application as soon as possible. The hourly range listed is an estimate. Pay at Cardinal Health is determined by multiple factors including, but not limited to, a candidates geographical location, relevant education, experience and skills and an evaluation of internal pay equity. Full Time: 38-40 hours/week Location:Remote Shift/ Schedule: - A base schedule of3 to5 days a week will be given. This schedule will change frequently based on business need.
- 8-12 hrs/day
- All schedulesinclude 1 weekend day per week, Saturday or Sunday.
- Holidays are required as our business operates 365 days/year
Given the 7-day/wk, 18hrs/dayoperatingschedulerequired by the customer, willgenerally servein aconsistent weekly schedule of3 to5 days,but will change with business needs or to cover team timeoff
Serve as theprimarycommunication vessel betweenour customers, and ourVelocarefieldpersonnelvia phone, instant messenger, email, and platformmessaging
Ensure quality service is provided tobothcustomersandVelocarefieldpersonnel, includingprompt follow-through on correspondence. Common correspondenceincludes:inquiries related toproducts on work orders,delivery time change requests,service and quality issues, platform questions,andmaintaininginventory inlevels in designated areas.
Qualifications
High school diploma, GED or equivalent, or equivalent work experiencepreferred 1-2 years of related experience, preferred Effectivecustomer service and communication skills Strong knowledge of Microsoft Office products Healthcare experience beneficial
What is expected of you and others at this level
Create, coordinate, and communicate work orders from customers to Velocare fieldpersonnel Problemsolveissues from Velocare field personnel with the customeror other Velocare teams Efficiently dispatch work orders toVelocare field personnel,taking into accountgeography, traffic, and time needed to performtasks Frequently interacts with customersand field personnel via phone, email, platform messaging, and instantmessenger Administers and executes policies andprocedures Ensurescustomers and field personneloperatewithinguidelines Working knowledge that decisions and actions have a direct impact oncustomers, patients,and Velocareemployees Interactions normally involve information exchange and basic problemresolution Ability to beattentive andresponsiveforthe duration of yourscheduleddayunder minimal supervision. Function in ahigh-speedenvironmentwithmultiple tasksbeing handledwithinproximity tooneanother.
Candidates who are back-to-work, people with disabilities, without a college degree, and Veterans are encouraged to apply.
Cardinal Health supports an inclusive workplace that values diversity of thought, experience and background. We celebrate the power of our differences to create better solutions for our customers by ensuring employees can be their authentic selves each day. Cardinal Health is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ancestry, age, physical or mental disability, sex, sexual orientation, gender identity/expression, pregnancy, veteran status, marital status, creed, status with regard to public assistance, genetic status or any other status protected by federal, state or local law.
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