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| Company Name: |
AFCPE |
| Location: |
Remote, OH United States |
| Position Type: |
Full Time |
| Post Date: |
06/05/2026 |
| Expire Date: |
08/05/2026 |
| Job Categories: |
Customer Service and Call Center |
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Certification Programs Coordinator
Are you passionate about customer service, clear communication, and helping others? Do you bring a collaborative, can-do attitude and strong attention to detail to your work?
As the Certification Programs Coordinator, you will support certification candidates, certified professionals, and AFCPE® staff throughout the certification program lifecycle. This role requires strong organizational and project coordination skills, sound judgment, and the ability to communicate clearly with a wide range of stakeholders. A strong commitment to diversity, equity, and inclusion is essential.
You will join a collaborative, high-performing team and contribute to the growth and impact of AFCPE® certification.
This position reports directly to the Director of Certification and may involve access to confidential exam content and interaction with the Exam Development Committee.
Essential Functions
Certification Programs Administration
Support certification application reviews, including initial reviews, requests for additional information, and denials
Conduct informational sessions and trainings for prospective candidates and other stakeholders
Partner with Marketing and Communications to develop promotional materials for certification programs
Support certification program operations, including applications, eligibility verification, and renewals
Manage high-volume email and phone inquiries, resolve issues promptly, and escalate as needed
Recommend improvements to enhance the candidate experience and program efficiency
Maintain certification records and enter data related to applications, renewals, exams, experience hours, and CEUs
Track financial transactions in the database, including invoices, refunds, transfers, and fee payments
Support accreditation application preparation and submission every five years
Support annual audit preparation
Perform other duties as assigned
Skills and Qualifications
Integrity and commitment to AFCPE’s mission
Associate’s degree in consumer science, personal finance, financial planning, project management, or a related field preferred, or at least one year of professional experience in a related role
Strong analytical, problem-solving, and critical thinking skills
Self-starter with the ability to work independently
Ability to manage multiple priorities with strong organization and accuracy
Excellent attention to detail and a high level of accuracy
Strong written, verbal, and phone communication skills
Proficient in Microsoft Office (Word, PowerPoint, Excel, and Outlook)
Ability to learn and use technology independently
Ability to work collaboratively with staff to support AFCPE’s strategic direction
Work Requirements
Remote position
Occasional travel to conferences and events to represent AFCPE
Full-time schedule of 40 hours per week, generally between 9:00 a.m. and 5:00 p.m. ET
Attendance at full-staff meetings is required. Travel one to two times per year may be required, including attendance at the AFCPE Annual Symposium.
Salary & Benefits
$50,000–$60,000 annually
Health insurance
Fully paid parental leave
401k match
PTO
Time off for volunteering
Professional development
To apply, email your resume and cover letter to hiring@afcpe.org.
Both internal and external candidates are welcome to apply.
Applicants must be authorized to work for ANY employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time.
AFCPE is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.
AFCPE is committed to building a culturally diverse team and strongly encourages applications from minority candidates, individuals with disabilities, and veterans.
AFCPE is committed to providing persons with disabilities with substantially equivalent access to this site and the hiring process. If you have an ADA accommodation or modification request regarding this site or the hiring process, please contact us at accessibility@afcpe.org.
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| Company Name: |
AFCPE |
| Website: | https://careercenter.afcpe.org/job/certification-programs-coordinator-0505/hash/658439c362384b966820a623047a56b6 |
Company Description:
AFCPE®️ is a national nonprofit organization and the nationally recognized leader in financial counseling, coaching and education. Bringing together research, education and practice, we support the profession through comprehensive training, professional development and high-quality resources to help improve the economic well-being of individuals and families worldwide.
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