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||West Jordan, UT
|| Customer Service and Call Center, Retail/Wholesale, Sales, Research & Development
Best Buy - Sprint Expert|
What does a Best Buy Sprint Mobile Expert do?
The Sprint Mobile Expert is responsible for delivering an end-to-end Sprint Experience across all aspects of the Sprint ecosystem. This role will achieve sales targets in units, revenue, margin, and solutions and ensures that no customers are ever left unserved or underserved, providing velocity, full-service, and solutions support to customers. The Sprint Mobile Expert must be able to build quality relationships with retail consumers, while providing them with relevant and memorable product demonstrations. They are Sprint and Best Buy certified in taking complex technology and making it simple for clients to understand and see unique value. When not actively working with a customer, the Sprint Mobile Expert will be responsible for building relationships, coaching and training with their store and surrounding stores, sharing their vast knowledge of the Sprint ecosystem with sales consultants throughout the store.
Job responsibilities include:
Engage customers using selling skills to complete sales, drive profitable growth and achieve their Sprint/individual goals with a focus on providing sales support in the department.
Use innovative customer engagement and creative sales techniques to increase sales of Sprint Ecosystem products throughout the store. Able to take complex technology and experiences and make it simple for customers and other employees.
Field questions about product features and explains benefits to consumers to engage and excite them by showing how the right products can enrich their lives.
Maintain a high level of product knowledge within new technology, mobile product, advanced experience zone product and across the Sprint ecosystem.
Support Sprint sales readiness to service customers throughout the day; primarily ensuring Sprint display maintenance and verifying in-store product assortment/pricing.
Communicate general maintenance needs to Merchandise Team who will have primary responsibility daily for merchandise standards and clean/bright.
Act as trusted subject matter expert, brand advocate, and product champion for Sprint product assortment.
Coach store employees to elevate knowledge of offerings and improve confidence in selling Sprint solutions to customers.
Direct interaction and constant feedback on new and existing product, and customer engagement through calls and in person with Sprint partner and market teams.
Provide weekly insights and experiences, performance of the Sprint Experience, promotions, and sales best practices.
Interact with other Sprint Experts across the U.S. on best practices.
What are the Professional Requirements of a Best Buy Sprint Mobile Expert?
1 year of experience in sales, customer service or related field
Ability to work successfully as part of a team
Ability to work a flexible schedule inclusive of holidays, nights and weekends
Prior experience serving as a specialist/enthusiast in premium, luxury or complex technology product/services
1 year sales experience
1 year experience working with consumer electronics products/services